Nova Poshta aims to introduce new services without queues at branches
Ukraine’s leading postal service, Nova Poshta, is considering introducing additional services in its branches, the company announced in a Jan. 11 Facebook post.
Nova Poshta co-founder Volodymyr Popereshnyuk asked customers for feedback on what kinds ofservices they would like to see in addition to parcel delivery.
"For 2024 we have many plans for development, improvement and expansion,” Popereshnyuk wrote on Facebook.
“I would like to know from you what else we need to improve and strengthen. What additional services should we introduce? Should we sell something other than parcel services in our stores? And what should it be?"
While some users suggested selling books and offering gift wrapping services, the majority expressed concern about turning the branches into supermarkets, citing the example of state-owned Ukrposhta or certain gas station chains.
"Don’t turn the branches into supermarkets, it will create additional queues," wrote Maxim Mazur, a Nova Poshta customer.
Popereshnyuk replied that he "will never add a service if it creates a queue.”
Nova Poshta’s conglomerate of six companies will also rebrand to “NOVA” as the company expands beyond parcel delivery.
"The primary goal of the NOVA group is to ensure easy delivery of anything for life and business,” said NOVA group co-owner Vyacheslav Klymov on Jan. 9.
“This includes parcels, money, and technology, but we do not intend to stop there. All NOVA companies will implement a shared strategy and be guided by common values: Fast—Easy—Safe—Human—Tech—Growth."
It was previously reported that Nova Poshta’s competitor, Ukrainian postal and logistics operator Meest Post, had introduced the possibility to receive and send parcels in Ukrainian supermarket chain Silpo. Meest Post also reduced international delivery rates for its most popular destinations inPoland, Germany, the United STates, and Canada, the company reported on Dec. 12.
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